Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to our customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for Regular orders delivery is divided into two parts:

Processing time 3-5 business days:
Order verification, creating, quality check and packaging.

Delivery time:
This refers to the time it takes for items to be shipped from our studio to the destination.
After processing and leaving the studio, items usually take between 2-3 weeks to arrive at their destination but can take longer from time to time, especially before Christmas Holidays. Please, check for more

Details

Estimated delivery times via standard shipping to:
United States: 2-3 weeks
Europe: 2-3 weeks
Canada: 3-4 weeks
Hong Kong, Singapore: 2-3 weeks
Australia, New Zealand and Oceania: 3-4 weeks

Express Delivery time
It usually takes 1-2 weeks to receive the parcel, we cannot be responsible for delays due to custom control and taxes that may be applied. Please, order in advance.

 

TRACKING 

Once the parcel is shipped, we shall send you notification email with confirmation and tracking number.

We recommend to follow the updates on  www.17track.com

1. Enter the site www.17track.com
2. Language: choose your language in top right corner.
3. Shipping number: enter your number in the tracking field.
4. Press TRACK button.

Very often the parcel is not trackable when in transit zone. Once the parcel is registered on the territory of your country the tracking information would be updated. That's a standard procedure.

Don’t be afraid your parcel is lost or something wrong is going on. 

 

RETURN POLICY
We hope you love your MIO GALLERY products, but in case you believe your item is faulty (or damaged due to shipping) you must contact us as soon as possible, within 2 days of delivery and describing the fault and sending us the pictures. We will endeavour to offer a replacement or refund if we deem the item to be faulty (damaged due to shipping).

REPLACEMENT
If you choose replacement option - we will immediately send you the new items, without charging extra fees.

REFUND
In case the item is faulty (damaged) and you choose the refund option, we will ask you to send us back the parcel with damaged items. Please note, that Shipping costs are non-refundable and return shipping fees are the responsibility of the customer, even if the whole order is returned. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. As soon as we receive the returned parcel we shall immediately make a refund.

ORDER CHANGES AND CANCELLATIONS
Since many of our pieces are made-to-order, we are unable to cancel an order after it is placed and working its way through our production process.