Return Policy:

 REPLACEMENT:

If the item is deemed faulty or damaged, please save the packaging, take pictures, and contact us within 3 days of delivery. We'll promptly send you a new item at no extra cost.

REFUND:
Due to the custom nature of our products, refunds are not available.

Order changes and Cancellations

Since all of our pieces are made-to-order, we are unable to cancel an order after it is placed and working its way through our production process.

Questions?

If you have any questions regarding your order, installation, or anything else, please feel free to contact us at miogallery@gmail.com. We're here to assist you!
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Effective Date: [23.11.2024]

At Mio Gallery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [https://mio-gallery.com/] (the "Site") or make a purchase through our services. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect personal information in the following ways:

• Personal Information You Provide: When you make a purchase, subscribe to our newsletter, or contact us, we may collect your name, email address, billing address, shipping address, phone number, and payment information.

• Automatic Data Collection: We automatically collect information about your device and usage of the Site through cookies and similar technologies, including your IP address, browser type, and operating system.

• Payment Information: Payment transactions are processed through third-party payment processors (PayPal, Apple Pay, American Express, Bancontact, Google Pay, Union Pay, Visa), and we do not store your full payment details. Please review the privacy policies of these payment providers for more details.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and complete your orders.
• To provide customer service and respond to your inquiries.
• To send marketing communications, if you have opted in to receive them.
• To improve the functionality of our website and user experience.
• To comply with legal obligations, such as tax and accounting requirements.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you provide us with your personal information for specific purposes (e.g., subscribing to newsletters).
• Contractual Necessity: To fulfill our contract with you (e.g., processing your order).
• Legal Obligation: To comply with legal obligations (e.g., tax or accounting purposes).
• Legitimate Interests: We may use your data based on our legitimate interests in improving our services, marketing, and preventing fraud, unless your rights override these interests.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain your order data for tax or accounting purposes for a certain period.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with third-party service providers to help us run our business, including:

• Payment Processors: To process payments for purchases.
• Shipping Partners: To deliver your orders.
• Marketing Services: To send marketing communications, if you have opted in.
• Legal Authorities: When required by law or to protect our legal rights.

All third-party service providers are required to comply with applicable data protection laws and ensure your data is protected.

6. Your Data Protection Rights (GDPR & CCPA)

Under the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You can request that we delete your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing.
• Right to Withdraw Consent: If we rely on consent for processing your data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at [miogallery@gmail.com]. We will respond to your request as soon as possible, in accordance with applicable laws.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to enhance your user experience, analyze site traffic, and improve our services. By using the Site, you consent to the use of cookies in accordance with this policy. You can control cookie settings through your browser, but disabling cookies may affect your experience on the Site.

9. International Transfers of Data

If you are located outside of the European Union or the European Economic Area, your personal data may be transferred to, and processed in, countries outside your jurisdiction, including Belgium. We ensure that any transfers of personal data outside the European Union are done in compliance with GDPR requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [miogallery@gmail.com]

Address: Mio Gallery BV
Kapucinessenstraat 53
Antwerpen 2000
Belgium

Thank you for choosing Mio Gallery.

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This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please ensure that you keep it updated and tailored to your specific business practices and local laws.